Frequently Asked Questions & Logistics Knowledge Center
Clear, direct answers regarding parcel tracking, store integrations, driver apps, and cash reconciliation.
Your Complete Guide to the WaslaPlus Platform
Categorized to help you find the exact information your fleet needs quickly:
Platform Overview & Getting Started
How the platform works and initial workspace configuration.
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What is WaslaPlus and how does it empower my courier business?
WaslaPlus is a specialized cloud Logistics ERP that manages every shipping milestone: AWB generation, parcel tracking, courier navigation, COD reconciliation, and automated merchant settlements.
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Do I need dedicated local servers or specialized computer hardware?
Not at all. WaslaPlus is 100% cloud-hosted and accessible from any standard web browser, while the courier app runs on any modern Android or iOS smartphone.
Courier Mobile App & Digital POD
Driver workflows, mobile features, and verification.
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How do couriers verify delivery to prevent false claims?
The app supports 3 proof-of-delivery methods: recipient secret OTP codes, digital e-signatures on screen, and parcel delivery photo capture at the recipient's doorstep.
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What happens if a driver delivers in an area with no internet coverage?
The app features offline mode, queuing barcode scans and POD captures locally and synchronizing them immediately once connectivity returns.
E-Commerce Store APIs & Webhooks
Technical sync with Salla, Zid, Shopify, and custom stores.
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How does the merchant portal benefit my client stores?
Merchants gain full independence: uploading Excel shipment batches, printing labels, tracking in-transit packages, and viewing digital wallet balances without calling support.
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Can stores connect custom platforms to WaslaPlus via API?
Yes, we provide documented RESTful APIs and webhooks allowing any custom platform to ingest shipments and receive real-time milestone callbacks.
Financials & COD Settlements
Driver auditing, merchant wallets, and tax compliance.
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How does WaslaPlus prevent driver cash discrepancies?
Each assigned cash shipment automatically logs against the driver's ledger. At shift end, physical and card collections are reconciled against the warehouse vault with complete transparency.
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Is the platform compliant with electronic tax invoicing?
Yes, WaslaPlus automatically generates tax invoices compliant with regional tax and customs authorities including ZATCA requirements.
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